Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.
Partner with Business Development, L&D, HRBP, and cross-functional teams to coordinate training content, facilitators, and learning initiatives.
Act as the PMO for learning programmes by coordinating training schedules, stakeholder communications, and end-to-end programme execution.
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Ensure alignment of delivery dependencies on other teams/platforms within their roadmaps and synchronize integration environments for release management.
Apply strong analytical, problem-solving, planning, and organizational skills to manage competing demands efficiently.
Collaborate with technical and business leads to proactively address impediments, dependencies, risks, and issues, ensuring continuous workflow and preventing bottlenecks.
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Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.
Partner with Business Development, L&D, HRBP, and cross-functional teams to coordinate training content, facilitators, and learning initiatives.
Act as the PMO for learning programmes by coordinating training schedules, stakeholder communications, and end-to-end programme execution.
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Structured sales training Greater confidence when speaking with people Mentorship and regular feedback Exposure to teamwork and leadership fundamentals Stronger resilience and adaptability
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Engage customers at events and campaign locations Understand their needs and explain suitable solutions Deliver clear brand presentations Work towards individual and team objectives Create positive customer experiences
Ensure platform reliability by tracking uptime, coordinating incident responses and supporting business continuity actions when required
Drive service performance improvements through CX initiatives (e.g., ticket reduction, turnaround time and first contact resolution improvements, narrative/knowledge maintenance)
Maintain governance and audit readiness for platform access changes and configuration updates (documentation, traceability and controls
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Focus on centralizing all product-related requests from all fronts of Singapore departments and putting them into well-written business requirement documents (BRD)
Coordinate with other Product Managers to ensure proper product design can fulfill Cross Border business needs. Prepare and conduct necessary tests
Manage feature rollout closely with business with training, deployment planning, day-to-day support, feedback gathering, etc.
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Perform the role of YSG’s Brand Ambassador in managing post-sales account relationship.
Selling the organisation’s full suite of eCom Channel Management to B2C Warehouse Fulfilment services.
Manage the entire sales cycle from identifying leads, initial contact, qualification, presentation, negotiation, closing and post-sales management and implementation.
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