- Bedok East Region (Singapore) Singapore
S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED Hiring! Full Time Business Process Excellence (BPE) Specialist – Air Freight in East Region (Singapore), Earn up to SGD 7,500 - Ricebowl
Business Process Excellence (BPE) Specialist – Air Freight
S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED
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Job Description
Responsibilities
About the Role
We are looking for a Business Process Excellence (BPE) Specialist to drive process consistency and improvement for our air freight operations across Singapore. The immediate priorities include developing operational processes for the Singapore air freight hub and supporting the implementation of CargoWise.
Key Responsibilities / 主要职责
Review air freight workflows, documentation and operational practices across Singapore stations; identify gaps and develop practical improvements.
Implement and monitor compliance with standard operating procedures (SOPs), policies and operational requirements.
Translate operational needs into clear process and system requirements; prepare and follow up on change requests with regional and headquarters teams.
Support CargoWise implementation and system enhancements, including process mapping, user acceptance testing (UAT), issue tracking, training and rollout.
Coach front-line teams on SOPs and system use, and communicate process or system changes clearly.
Coordinate with Operations, Product, regional BPE and Technology teams to resolve process and system issues.
Support process and system readiness for new air freight operations or station launches in Singapore.
Monitor process compliance, system adoption and relevant operational KPIs; provide regular updates and escalate unresolved issues.
Requirements / 任职要求
At least
3 years of experience in air freight or freight forwarding operations
, with a good understanding of operational workflows and related documentation.
Hands-on experience using
CargoWise
, together with experience in process improvement, SOP implementation or operational system rollout.
Able to identify operational issues, document requirements and work with different teams to implement solutions.
Experience in UAT, change requests or front-line training is an advantage.
Good written and spoken
English and Mandarin
. Mandarin is required for regular communication with China headquarters on air freight processes, system requirements and SOP updates.
Strong coordination skills, attention to detail and the ability to follow issues through to resolution.
SF was established in Shunde, Guangdong Province in 1993. On December 12, 2016, SF was approved to be listed in A-Share stock market by the China Securities Regulatory Commission; on February 24, 2017, SF had been officially renamed to SF Holding (SZSE: 002352) .
SF is one of the leading integrated express logistics service providers in China. After years of development, SF has built up a preliminary level of capability for providing customers with one-stop integrated logistics solutions including warehousing management, sales forecasting, big data analysis, and financial management.
SF is an intelligent logistics provider with the advantage of network scale.SF has built an integrated logistics networks of “Aviation Network”, “Ground Network” and “Information Network”, after years of concentration at business operation, and forward-looking strategic planning.
*************
We are looking for a Business Process Excellence (BPE) Specialist to drive process consistency and improvement for our air freight operations across Singapore. The immediate priorities include developing operational processes for the Singapore air freight hub and supporting the implementation of CargoWise.
Key Responsibilities / 主要职责
Review air freight workflows, documentation and operational practices across Singapore stations; identify gaps and develop practical improvements.
Implement and monitor compliance with standard operating procedures (SOPs), policies and operational requirements.
Translate operational needs into clear process and system requirements; prepare and follow up on change requests with regional and headquarters teams.
Support CargoWise implementation and system enhancements, including process mapping, user acceptance testing (UAT), issue tracking, training and rollout.
Coach front-line teams on SOPs and system use, and communicate process or system changes clearly.
Coordinate with Operations, Product, regional BPE and Technology teams to resolve process and system issues.
Support process and system readiness for new air freight operations or station launches in Singapore.
Monitor process compliance, system adoption and relevant operational KPIs; provide regular updates and escalate unresolved issues.
Requirements / 任职要求
At least
3 years of experience in air freight or freight forwarding operations
, with a good understanding of operational workflows and related documentation.
Hands-on experience using
CargoWise
, together with experience in process improvement, SOP implementation or operational system rollout.
Able to identify operational issues, document requirements and work with different teams to implement solutions.
Experience in UAT, change requests or front-line training is an advantage.
Good written and spoken
English and Mandarin
. Mandarin is required for regular communication with China headquarters on air freight processes, system requirements and SOP updates.
Strong coordination skills, attention to detail and the ability to follow issues through to resolution.
SF was established in Shunde, Guangdong Province in 1993. On December 12, 2016, SF was approved to be listed in A-Share stock market by the China Securities Regulatory Commission; on February 24, 2017, SF had been officially renamed to SF Holding (SZSE: 002352) .
SF is one of the leading integrated express logistics service providers in China. After years of development, SF has built up a preliminary level of capability for providing customers with one-stop integrated logistics solutions including warehousing management, sales forecasting, big data analysis, and financial management.
SF is an intelligent logistics provider with the advantage of network scale.SF has built an integrated logistics networks of “Aviation Network”, “Ground Network” and “Information Network”, after years of concentration at business operation, and forward-looking strategic planning.
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