Sebagai seorang Supervisor, anda bertanggungjawab membantu pengurusan dalam memastikan kelancaran operasi harian restoran. Anda adalah penghubung antara pihak pengurusan dan staf operasi, serta memainkan peranan penting dalam memastikan standard perkhidmatan, makanan dan kebersihan sentiasa dipatuhi.
Sebagai seorang Supervisor, anda bertanggungjawab membantu pengurusan dalam memastikan kelancaran operasi harian restoran. Anda adalah penghubung antara pihak pengurusan dan staf operasi, serta memainkan peranan penting dalam memastikan standard perkhidmatan, makanan dan kebersihan sentiasa dipatuhi.
Support gap analysis, impact assessment, and solution option evaluation.
Work across payment message flows including (but not limited to):SWIFT MT / MX (ISO 20022)RTGS, ACH, Cross-border paymentspacs.008, pacs.009, MT103, MT202/202 COV
Understand end-to-end payments lifecycle, including clearing, settlement, nostro accounts, charges, and investigations.
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Ensure system availability and performance during critical closing cycles (MEC/QEC/YEC)
Change & Enhancement Delivery
Lead end-to-end delivery of Change Requests (CRs) including: Requirement analysis Effort estimation and solution design Build, testing, and deployment
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Gather and analyse feedback from sellers and Relationship Managers (RMs) to develop constructive plans for product and knowledge enhancements.
Collaborate with Product, Regional, and cross-functional teams to support bot operations, issue resolution, knowledge governance, content localisation and continuous improvements.
Undertake additional responsibilities and initiatives as assigned by the reporting manager in support of team priorities.
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Pre-sales preparation such as preparing project budgetary prices, quotations, costings, completion of technical specifications, delivering catalogues and engineering data to affiliates
Prepare sales and delivery order, update delivery schedule and ensure goods are delivered on schedule, as and when required
Handle affiliates complaints and subsequently coordinate and follow up with internal departments to resolve issues
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Asset operational controls - To conduct control and review activities on assets, and to operationalise controls and ensuring all assets are tracked and tagged
Accounts Payables - Managing and executing the invoice payment operations for TG
Accounts Receivables - Managing and executing the invoicing and collection for TG
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5+ Years of Professional Experience: Proven expertise in user incentive programs, membership systems or economic system design across gaming, e-commerce, fintech and other related industries. Must have a track record of leading end-to-end successful projects, such as building a points system from 0 to 1 and driving its full implementation.
Strong Logical & Mathematical Competence: Capable of independently completing points balance calculation, cost budgeting and long-term inflation modeling. Proficiency in advanced Excel formulas and basic SQL is a mandatory requirement.
Fintech & Compliance Acumen: Solid understanding of financial product logic (including spot trading, futures, wealth management, etc.); familiar with investor protection protocols and compliance boundaries, especially in avoiding incentives for high-risk behaviors.
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Drives Executive-level stakeholder engagement (Venture Board) , securing investments and critical resources, and steering Executive decision-making on new business domains and growth platforms.
Ensures cross-functional alignment and operational readiness by partnering with TBD, PD/TD, Operations, Marketing, Sales and corporate functions, guiding business cases, investment scenarios and commercialization plans.
Builds and expands high-value partnerships with industry leaders, strategic customers, start-ups and innovation ecosystems, establishing frameworks for co-development, long-term collaboration and joint venture creation.
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Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.
Partner with Business Development, L&D, HRBP, and cross-functional teams to coordinate training content, facilitators, and learning initiatives.
Act as the PMO for learning programmes by coordinating training schedules, stakeholder communications, and end-to-end programme execution.
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Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.
Partner with Business Development, L&D, HRBP, and cross-functional teams to coordinate training content, facilitators, and learning initiatives.
Act as the PMO for learning programmes by coordinating training schedules, stakeholder communications, and end-to-end programme execution.
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Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.
Partner with Business Development, L&D, HRBP, and cross-functional teams to coordinate training content, facilitators, and learning initiatives.
Act as the PMO for learning programmes by coordinating training schedules, stakeholder communications, and end-to-end programme execution.
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Ensure platform reliability by tracking uptime, coordinating incident responses and supporting business continuity actions when required
Drive service performance improvements through CX initiatives (e.g., ticket reduction, turnaround time and first contact resolution improvements, narrative/knowledge maintenance)
Maintain governance and audit readiness for platform access changes and configuration updates (documentation, traceability and controls
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