Smooth Shift Management: Lead shift briefings, handovers, and floor coordination with Kitchen, Housekeeping, Front Office and Engineering teams to maintain seamless service flow.
Resource & Roster Planning: Prepare efficient shift rosters and manage operational resources according to business volume, hotel occupancy and special events.
Revenue & Cost Control: Foster a proactive sales culture, capitalize on group business leads and assist with managing departmental costs without compromising quality.
...