Assist Deputy Director (MHQ Digital Solutions) in coaching the manpower resource within MHQ Digital Solutions branch.Stakeholder Relationship Management
Collaborate with stakeholders to ensure successful delivery of solutions
Develop good domain knowledge across MHQ and Home Team Departments
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What’s waiting for you? Attractive incentives & performance bonuses Personal coaching (we invest in you) Fast career progression️ Local & overseas travel opportunities Team outings, celebrations & networking events A supportive team that wants to see you succeed
No experience? No worries.Bring the positive learning attitude & we’ll teach you the skills.
Ready to start a career that’s anything but ordinary?Hit Apply and let’s chat!
Job Responsibilities:• Deliver excellent customer service and create a welcoming dining experience• Take food & beverage orders accurately and efficiently• Ensure cleanliness and presentation standards are maintained• Support smooth restaurant operations during service hours• For Captains: Guide and coordinate service attendants during operations
Requirements:• Passion for hospitality and customer service• Friendly, energetic, and well-groomed personality• Able to work rotating shifts, weekends & public holidays• Prior F&B/hospitality experience preferred for Captain positions• Entry-level candidates are welcome to apply for Service Attendant roles
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With your business needs firmly in mind, we first seek to understand your operations thoroughly, so that we co-create the perfect experience that drives optimal outcomes for you. Underpinned by robust process design, we will operationalise the full turn-key solution that guarantees results.
At Certis, we seamlessly orchestrate security, facilities management and customer experience for greater cost efficiencies that empower your future. We are committed to building a safer, smarter, better and more sustainable business for you.
Certis is headquartered in Singapore, with an international presence that extends to Australia and Qatar.
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Manage commission systems, data validation, and reporting processes to maintain reliable financial information, process documentation, and operational consistency
Drive offshore service delivery excellence through SLA management, process standardisation, automation initiatives, and operational optimisation
Collaborate with Sales, Finance, Payroll, HR, and operational stakeholders to resolve commission-related queries, provide reporting insights, and support business priorities
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Communicate and Train the OBW workflow process and any updates or changes to new employees, travel consultants and key stakeholders.
Communicate and Train the OBW operations workflow process and any updates or changes to trainer, market leaders and key stakeholders.
Ensure Operations end to end workflow and step guide updated time to time and ensure new joiner understandable from documentations prior physical training.
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Champion AI fluency across the team: set the bar for designing high-quality AI-mediated experiences (chatbots, automations, self-serve).
Build and advocate for AI-enabled ways of working, partnering with leadership to shape workflows, tooling and upskilling that safely accelerate the team's craft and efficiency.
Work with Product Management, Engineering, Analytics, Marketing, Analytics and senior leadership to create impact.
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