Handle phone calls, emails, and other correspondence by directing inquiries to appropriate personnel and providing accurate information to clients or staff
Training & Development - Plan and conduct regular technical training and refresher courses for technicians to keep the team updated on the latest maintenance techniques, safety procedures, and equipment handling.
- Lead and mentor team members to develop and implement strategies to achieve sales targets, increase revenue and expand market share in both existing and new markets
In charge of development, management, implementation and promotion of K-Line’s “K”ARE Program and work on its continuous improvement. Develop training program and conduct “K” ARE training session in crew seminars.
Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.