Foster a positive, collaborative, and high-performing work environment through regular team meetings, feedback sessions, and effective delegation of duties.
Monitor customer service metrics and quality standards, identifying opportunities to improve workflows, productivity, and customer experience.
Handle, investigate, and resolve customer complaints, patient grievances, and escalations through root cause analysis, timely follow-up, and cross-functional collaboration.
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Ensure orders are picked in accordance with system instructions, FIFO or FEFO requirements, location discipline, and customer-specific handling standards.
Coordinate closely with replenishment, inventory, outbound, and system support teams to maintain uninterrupted picking flow.
Review order priorities and adjust task deployment to support urgent orders, service commitments, and cut-off timelines.
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Own the quality engineering framework, including automation tooling, test architecture, CI/CD integration, reporting, and quality gates.
Identify opportunities to leverage AI and intelligent tooling to optimise test coverage, improve root cause analysis, support risk-based testing, and reduce manual effort.
Drive release confidence through measurable quality indicators, including defect leakage, automation coverage, flaky test reduction, execution stability, and production incident trends.
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Promotes and sells medical equipment, consumable for CRRT (Acute) products to government and private sectors, able to develop long term business relationship with existing and potential clients. Responsible for establishing and maintaining a good & healthy business relationship with clientele all times and provide a professional & well-mannered service to the Company's
Work closely with other departments eg. Marketing, Clinical etc to achieve set objectives
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Own the Business Intelligence and reporting ecosystem — define standards for dashboards, metrics, and KPI definitions so the business works from a single source of truth.
Establish and govern a consistent metrics layer (semantic definitions, naming, calculation logic) to prevent conflicting numbers across teams.
Oversee development and maintenance of executive, operational, and self-service dashboards.
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Manage daily operational performance, shipment escalations, service failures and customer requirements while maintaining service levels and KPI targets.
Work closely with airlines, overseas agents, customs brokers, trucking vendors and internal stakeholders to ensure seamless shipment execution.
Strong Mandarin proficiency (read, write and speak) to support communication with customers, overseas offices, airlines and regional stakeholders.
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Responsible to drive new products development procedures and guidelines. Also responsible to drive change management as resulting from New Product.
Development innovations in factory and ensure the development of products that meet 60/40+ in all product categories as defined by Business Unit in the brief.
Need to assess the competencies of the team of technologists, manufacturing specialists and technicians in factory using skill matrix.
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Role SummaryResponsible for leading the end-to-end execution of vehicle programs, ensuringalignment between engineering, suppliers, regulatory compliance, production, andcustomer requirements.The role ensures that vehicle programs are delivered on schedule, within cost targets,and compliant with regulatory and customer specifications.Key Responsibilities1. Program LeadershipLead the development and delivery of assigned vehicle programs and fleetprojects.Establish project scope, timeline, and key milestones.Ensure cross-functional teams remain aligned to program objectives.2. Technical IntegrationCoordinate technical integration between:o Principalso Body buildero Engineering and technical teamso Regulatory authorities (JPJ, PUSPAKOM, VTA)Ensure vehicle configuration meets technical specifications and operationalrequirements.3. Supplier & Manufacturing CoordinationAct as the primary interface between the company and:o Principalso Local/ International body builderso Equipment suppliersEnsure production specifications, technical drawings, and componentrequirements are clearly communicated and approved.4. Compliance & CertificationOversee preparation and submission of documents required for:o Vehicle type approvalso PUSPAKOM inspectionso Registration requirementsEnsure vehicles meet local regulatory and safety standards.5. Cost and Budget ControlTrack and monitor overall vehicle program cost including:o Chassis procuremento Superstructure fabricationo Additional equipment and modificationso Logistics and inspection costsIdentify cost risks and propose mitigation strategies.6. Production & Delivery OversightMonitor production progress and ensure vehicles are completed according toschedule.Coordinate readiness for inspection, certification, and delivery.Ensure smooth handover to customers.7. Stakeholder ManagementProvide regular updates to management on program status.Act as the key communication bridge between:o Engineering/ Technicalo Productiono Procuremento Financeo Customers8. OthersAny other projects or duties assigned by the management
Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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Ensure overall workers to adheres to the company rules & regulations in terms of PPEs, smoking & time managements.
Responsible to ensure sufficient stock of raw material, & packing consumables on the production floor, liaise with the production executive on material request.
To ensure the finished goods produced are in specs with no non conformance escapees. Liaise with QC leader on non conformances, escalate to manager if needed.
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Ensure overall workers to adheres to the company rules & regulations in terms of PPEs, smoking & time managements.
Responsible to ensure sufficient stock of raw material, & packing consumables on the production floor, liaise with the production executive on material request.
To ensure the finished goods produced are in specs with no non conformance escapees. Liaise with QC leader on non conformances, escalate to manager if needed.
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You will develop and communicate the engineering strategy and key result targets for your team, with a focus on improving testability, availability, security, and code quality
You will conduct quarterly planning sessions and build detailed execution plans to ensure smooth delivery of both product and engineering roadmaps
You will attract, recruit, and retain top-tier engineering talent; actively develop career paths and growth opportunities for team members
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Ensure orders are picked in accordance with system instructions, FIFO or FEFO requirements, location discipline, and customer-specific handling standards.
Coordinate closely with replenishment, inventory, outbound, and system support teams to maintain uninterrupted picking flow.
Review order priorities and adjust task deployment to support urgent orders, service commitments, and cut-off timelines.
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Ensure orders are picked in accordance with system instructions, FIFO or FEFO requirements, location discipline, and customer-specific handling standards.
Coordinate closely with replenishment, inventory, outbound, and system support teams to maintain uninterrupted picking flow.
Review order priorities and adjust task deployment to support urgent orders, service commitments, and cut-off timelines.
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