Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization, including Owners, CEOs/COOs, VPs, Directors, Air Crew, PAs, and other customer staff.
Collaborate with all levels of Service Center personnel, including technicians, customer service representatives, management, and other support staff.
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Lead, motivate, and support the team, including on-the-job training and daily guidance
Ensure adherence to strict cleanliness and hygiene protocols, partner with Logistics and Procurement for optimal inventory levels
Support managers to uphold service excellence through staff feedback, standard enforcement, administrative tasks, scheduling, and resolving complex guest issues
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Deliver exceptional table service, ensuring prompt and efficient food and beverage delivery while maintaining a clean and organized dining area through water refills and plate clearing.
Process payments and ensure a smooth checkout experience.
Contribute to a positive and energetic atmosphere by engaging with guests and fostering a sense of community.
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Actively working towards fulfilling the four tasks of the store.
I have the knowledge, confidence, and desire to make customer payment easy.
I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
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