Customer Support: Address technical issues reported by customers or parking operators and provide solutions in a timely manner.
System Upgrades: Assist in implementing system upgrades, ensuring the software and hardware remain up to date with industry standards.
Preventive Maintenance: Conduct regular preventive maintenance to ensure the smooth operation of all equipment and systems, reducing the likelihood of failures.
...
Basic knowledge of computer hardware
software
operating systems
and networking.
Basic understanding of LAN/WAN
Wi-Fi
switches
routers
and network devices is an advantage.
Good troubleshooting and problem-solving skills.
Responsible
proactive
and willing to learn.
Good communication and interpersonal skills.
Able to work independently and as part of a technical team.
Basic IT Troubleshooting
Application Support
Familiarity with Retail Management Software
Ticketing System
Basic LAN/WAN Networking
Windows OS & Microsoft Office
Hardware & Software Installation
Basic SQL (Added Advantage)
Good Communication Skills
Problem-Solving Skills
Customer Support: Address technical issues reported by customers or parking operators and provide solutions in a timely manner.
System Upgrades: Assist in implementing system upgrades, ensuring the software and hardware remain up to date with industry standards.
Preventive Maintenance: Conduct regular preventive maintenance to ensure the smooth operation of all equipment and systems, reducing the likelihood of failures.
...
IT Application Support
Retail Management Software
LAN/WAN Networking
IT Troubleshooting & Problem Solving
Router & Internet Connectivity Troubleshooting