Establish and enforce a robust governance framework, ensuring adherence to global process standards, company policies, and statutory compliance across all APAC countries.
Define, monitor, and report on key performance indicators (KPIs) , driving accountability for results such as Overdue percentage reduction, credit memos reductions, aged debt, and cash application accuracy.
Operational Excellence & Process Improvement Oversee the end-to-end O2C process, including: Customer Master Data, Credit Management, Billing and Invoicing, Collections and Accounts Receivable (AR), Cash Application, and Dispute Management.
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Establish and enforce a robust governance framework, ensuring adherence to global process standards, company policies, and statutory compliance across all APAC countries.
Define, monitor, and report on key performance indicators (KPIs) , driving accountability for results such as Overdue percentage reduction, credit memos reductions, aged debt, and cash application accuracy.
Operational Excellence & Process Improvement Oversee the end-to-end O2C process, including: Customer Master Data, Credit Management, Billing and Invoicing, Collections and Accounts Receivable (AR), Cash Application, and Dispute Management.
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Translate high‑level transformation objectives into clear roadmaps, milestones, and tangible business outcomes (cash acceleration, cycle‑time reduction, service quality, control improvements).
Act as a thought partner to the Associate Director O2C & Banking (Design), shaping priorities and sequencing initiatives in line with overall finance transformation goals.
Has a good understanding of quality management systems and has participated in local or international audits as an auditee, auditor or trainer. Familiarity with ISO 9001 is an advantage.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
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Execution and build activities are typically delivered by IT, system integrators, and service partners, with this role providing direction, challenge, formal design approval and if required delivery support.
This is a design‑oriented change role requiring deep functional credibility, strong system understanding across SAP (ECC and S/4 Hana), HighRadius, Esker, and the ability to influence across a complex global matrix.
Maintain clear documentation of design principles, process models, and solution architectures.
Translate high‑level transformation objectives into clear roadmaps, milestones, and tangible business outcomes (cash acceleration, cycle‑time reduction, service quality, control improvements).
Act as a thought partner to the Associate Director O2C & Banking (Design), shaping priorities and sequencing initiatives in line with overall finance transformation goals.
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Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
To liaise with customers, End Market, inter departmentally and cross functionally to resolve customer account queries.
To ensure on a day to day basis that all outstanding balances or potential bad debts on customer accounts are actively and expediently pursued.
Ensure that key business stakeholders are provided with up to date information on customers, which meet with their requirements and add value to the business.
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To ensure on a day to day basis that all outstanding balances or potential bad debts on customer accounts are actively and expediently pursued.
Ensure that key business stakeholders are provided with up to date information on customers, which meet with their requirements and add value to the business.
Daily, weekly & month end cut-offs & reporting deadlines are achieved.
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