• High school diploma or GCE O'levels; 4 years' experience in the food and beverage, bar, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
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Ensure outstanding service is provided to VIP guests in individual outlets and during special events.
Monitor direct report performance standards and hold managers accountable for performance.
Develop financial and business operating plans and capital expenditures plans that are consistent with the overall strategic positioning of the property.
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Manages in compliance with all local, state and Federal beverage and liquor laws.
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
Monitors adherence to all liquor control policies and procedures.
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Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction
Create innovative programs and promotions to market special beverage menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new beverage menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs
Monitor performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed
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Manages in compliance with all local, state and Federal beverage and liquor laws.
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
Monitors adherence to all liquor control policies and procedures.
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Implements agreed upon beverage policy and procedures throughout the property.
Manages in compliance with all applicable beverage and liquor laws.
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
...
Implements agreed upon beverage policy and procedures throughout the property.
Manages in compliance with all applicable beverage and liquor laws.
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
...
At Aloft Singapore Novena, we don’t just offer jobs — we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready to begin your purpose, belong to an amazing vibrant team, and become the best version of yourself? We are ready to shape you!
Job Summary:
Assistant Restaurant Manager shall assist the Restaurant Manager in the day-to-day operations of the All-Day Dining restaurant, Bar & Lounge and Room Service operations, in terms of maximizing revenues and minimizing costs with particular attention to guest satisfaction, staff welfare, and profit margins.
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Customer Service: Resolve visitor complaints and enforce parking rules.
Vendor & Equipment Coordination: Maintain parking hardware, automated pay stations, and coordinate with security, cleaning and all operational contractors for Carpark operation.
Establish parking operations team with comprehensive schedule routines.
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Take charge and be accountable for the planning process of projects. Contributes to review of SLA’s and Business Continuity documents
Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.
5-8 years of financial services industry experience in an operations environment
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Elicit requirements/user stories/use cases from business experts
Partner with technical teams to plan effective workshops for technical deliverables
Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams.
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Coordinate and drive timely remediation of VAPT (Vulnerability Assessment and Penetration Testing) findings for supported applications, working with vendors, infrastructure, and security teams, and tracking closure to agreed deadlines.
Oversee application enhancements, upgrades, and UAT cycles, including coordination with business stakeholders and vendors.
Ensure disciplined use of the ITSM platform for incident, problem, and change management, and produce regular service performance reporting for management.
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Support the application of Operational Excellence (Lean Six Sigma), BPR and JRR methodologies to drive targeted process improvements and efficiency gains where relevant.
Act as a change agent to promote a culture of continuous improvement and performance discipline across the organisation.
Lead and drive Group-wide ISO Management Systems across all Verticals and Corporate functions, ensuring all critical certifications are achieved, sustained, and continuously improved.
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