Overhauls & Fixes: Repair or replace defective parts, overhaul 2-stroke and 4-stroke engines, and repair electric motors to restore machinery to optimal working condition.
On-Site Support: Occasionally travel to customer construction sites to perform emergency repairs or equipment troubleshooting.
Inventory Tracking: Keep accurate records of spare parts used during repairs and notify the storekeeper or procurement team when parts are running low.
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Lead Qualification & AE Handoff: Qualify leads through in-depth discovery — understanding prospect industry, size, business needs, and technology environment. Leverage knowledge of the ThousandEyes platform to connect customer challenges to relevant solutions and communicate a tailored value proposition. Ensure every qualified lead is handed to the Account Executive with a clear summary of insights, next steps, and context, so no momentum is lost in the transition.
Event Follow-Up & Prospect Sequencing: For every customer event the team runs, you own what happens next. Timely, personalised follow-up to every attendee. Move them from event participant to active prospect. No lead left cold.
Direct Customer Outreach: Execute targeted outreach, calling, emailing, and social selling, across focused markets. Localise messaging, navigate cultural nuance, and open doors where relationships and language matter. Use scripts and guidelines as a starting point, then adapt based on what resonates.
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