Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
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Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
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Vehicle Maintenance
Diagnostic Tools
Engine Repair
Brake Systems
Electrical Systems
Problem Solving
Customer Service
Teamwork
Time Management
Attention to Detail
Motorcycle Repair
Engine Diagnostics
Electrical Systems Troubleshooting
Preventive Maintenance
Diagnostic Tools Operation
Kawasaki Motorcycle Knowledge
Ensure repair and service jobs are performed within time frame (promise time) indicated in Repair
Order (RO) to ensure timely completion of repairs and delivery to customer and if delay should inform Service Advisor (SA) in advance for promise time revision with customers.
Perform quality control check on vehicles to ensure service quality reflecting Nissan brand image.
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