Enhance the professional ability, client server ability and service conversion ability of the after-sales services team in the region;
Be responsible for the whole process of after-sales services for trucks, and complete various tasks such as dispatching, scheduling, and resource coordination according to the after-sales services control program;
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Attend sales enquiries and orders, prepare quotations, and attend customer complaints and related meetings.
Conduct regular customer engagement to understand business needs, propose effective solutions, and ensure high customer satisfaction throughout the sales cycle.
Monitor market trends, industry developments, and competitor activities to provide valuable market insights that drive and support business growth strategies.
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Problem-Solving
Team Leadership
Customer Service Management
Customer Relationship Management
Performance Management
Logistics Operations
Communication Skills
To prepare accurate & reliable data in specified quality check-sheet by performing inspections as mentioned above in conformance to quality standard, method and procedure.
To report all defective/rejection and quality issues to QA department.
Responsible for all aspects of quality control and assurance activities.
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Determine causes of operating errors and provide maintenance, troubleshooting and preventive measures advice in a timely and efficient manner, empowering customer satisfaction.
Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and remote support.
Provide written service & expense reports to the Service Centre Manager on all activities carried out on site and complete all required documentation in a timely manner.
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Enhance the professional ability, client server ability and service conversion ability of the after-sales services team in the region;
Be responsible for the whole process of after-sales services for trucks, and complete various tasks such as dispatching, scheduling, and resource coordination according to the after-sales services control program;
...
Enhance the professional ability, client server ability and service conversion ability of the after-sales services team in the region;
Be responsible for the whole process of after-sales services for trucks, and complete various tasks such as dispatching, scheduling, and resource coordination according to the after-sales services control program;
...
Attend sales enquiries and orders, prepare quotations, and attend customer complaints and related meetings.
Conduct regular customer engagement to understand business needs, propose effective solutions, and ensure high customer satisfaction throughout the sales cycle.
Monitor market trends, industry developments, and competitor activities to provide valuable market insights that drive and support business growth strategies.
...
Attend sales enquiries and orders, prepare quotations, and attend customer complaints and related meetings.
Conduct regular customer engagement to understand business needs, propose effective solutions, and ensure high customer satisfaction throughout the sales cycle.
Monitor market trends, industry developments, and competitor activities to provide valuable market insights that drive and support business growth strategies.
...