Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary.
· Familiarize with Hotel’s Fire Emergency Announcement System and react immediately in case of any alarm activated and, works closely with the Hotel’s CERT team and CMT team.
Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby.