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100+ Assistant Customer Service Manager Jobs in Malaysia | Job Vacancies | August 2026 | Ricebowl
Showing 144 jobs results for
"assistant customer service manager"
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SGD2,800 - SGD2,800 Per Month
Singapore
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions. ...
Posted
11 days ago
SGD2,800 - SGD2,800 Per Month
Singapore
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions. ...
Posted
12 days ago
SGD2,800 - SGD5,600 Per Month
Singapore
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions. ...
Posted
12 days ago
Undisclosed
- Foster a customer-first culture while maintaining strong risk and compliance discipline
- Own the end-to-end customer support experience for Malaysia users
- Manage complex, sensitive, or high-risk escalations (e.g. scams, fraud, ID verification) ...
Posted
12 days ago
SGD6,000 - SGD6,000 Per Month
Singapore
- · Respond to customer service issues in a timely manner.
- · Create effective customer service procedures, policies, and standards.
- · Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. ...
Posted
14 days ago
SGD8,500 - SGD8,500 Per Month
Singapore
- Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
- Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
- Responsible for upholding and driving Agilent’s culture & core values to build a sense of community within the operation and partner organizations. ...
Posted
14 days ago
SGD3,500 - SGD3,500 Per Month
Singapore
- You’ll take ownership of the end-to-end customer service function for TridentAir, managing a team spanning customer service, e-commerce support, on-site technical service, and tech support. You’ll be responsible for service quality, team performance, and ensuring a consistent, high-standard customer experience across every touchpoint.
- Key Responsibilities
- • Oversee and manage the day-to-day operations of the Customer Service team, including case handling, escalations, and resolution timelines ...
Posted
17 days ago
AIM RECRUIT CONSULTANCY PTE. LIMITED
SGD4,000 - SGD4,000 Per Month
Singapore
- Implementing process improvements, and support initiatives to enhance workflow efficiency.
- Track team performance (SLAs & KPIs), provide feedback, and escalate issues to the Manager.
- Handle complex import-related customer inquiries and serve as a point of escalation for service issues. ...
Posted
19 days ago
SGD3,800 - SGD3,800 Per Month
Singapore
- Manage staff schedules and resources to ensure coverage during late working hours
- Adapt to evolving business needs by performing additional tasks as assigned
- Experience in customer service management, including team leadership and staff management ...
Posted
21 days ago
SGD6,000 - SGD6,000 Per Month
Singapore
- · Responding to customer service issues in a timely manner.
- · Creating effective customer service procedures, policies, and standards.
- · Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. ...
Posted
22 days ago
SGD3,200 - SGD3,200 Per Month
Singapore
- Manage staffing, scheduling, and workforce planning to meet service levels.
- Handle escalated customer issues, ensuring timely and satisfactory resolutions.
- Collaborate with Product, Sales, and Engineering to surface customer feedback and recommend product/service improvements. ...
Posted
22 days ago
SGD6,000 - SGD6,000 Per Month
Singapore
- · Train, mentor, and develop customer support representatives.
- · Handle customer escalations and complex service issues.
- · Develop and implement customer service policies and best practices. ...
Posted
22 days ago
SGD4,000 - SGD4,000 Per Month
Singapore
- Maintain an organized and efficient filing and database system for customer records and service documentation.
- Lead digital transformation efforts related to new systems or software.
- Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building. ...
Posted
22 days ago
SGD6,000 - SGD6,000 Per Month
Singapore
- · Responding to customer service issues in a timely manner.
- · Creating effective customer service procedures, policies, and standards.
- · Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. ...
Posted
24 days ago
Undisclosed
Singapore
- Act as a communication channel between sector teams, leadership and key stakeholders; enable One Rotork decision‑making.
- Manage budgets, resources and risk within delegated authority.
- Provide accurate reporting and forecasting ...
Posted
24 days ago
Undisclosed
Singapore
- Leadership of Inside Sales/Customer Service, Contracts/Project support, and Warehouse/Stores teams.
- Act as a communication channel between sector teams, leadership and key stakeholders; enable One Rotork decision‑making.
- Manage budgets, resources and risk within delegated authority. ...
Posted
24 days ago
Undisclosed
Singapore
- Act as a communication channel between sector teams, leadership and key stakeholders; enable One Rotork decision‑making.
- Manage budgets, resources and risk within delegated authority.
- Provide accurate reporting and forecasting ...
Posted
24 days ago
SGD6,000 - SGD6,000 Per Month
Singapore
- · Respond to customer service issues in a timely manner.
- · Create effective customer service procedures, policies, and standards.
- · Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. ...
Posted
25 days ago
AIM RECRUIT CONSULTANCY PTE. LIMITED
SGD4,000 - SGD4,000 Per Month
Singapore
- Implementing process improvements, and support initiatives to enhance workflow efficiency.
- Track team performance (SLAs & KPIs), provide feedback, and escalate issues to the Manager.
- Handle complex import-related customer inquiries and serve as a point of escalation for service issues. ...
Posted
25 days ago
SGD3,800 - SGD3,800 Per Month
Singapore
- Increases customer satisfaction and loyalty:Happy customers are more likely to return and recommend the company.
- Improves retention:It's often more cost-effective to keep existing customers than to attract new ones.
- Provides a competitive advantage:Exceptional service can set a brand apart from competitors offering similar products. ...
Posted
a month ago
SGD3,600 - SGD3,600 Per Month
Singapore
- Speed and Efficiency: Minimizing hold times and providing swift, one-step resolutions.
- Self-Service Resources: Providing AI-powered chatbots and knowledge bases to empower customers to find their own answers.
- Customer service is the assistance and advice provided by a company to its customers, focusing on building loyalty and satisfaction throughout the customer journey. It involves interacting across multiple channels (phone, email, social media) to resolve issues, handle complaints, and facilitate purchases. Effective service is proactive, personalized, and efficient, often utilizing AI and skilled, empathetic agents. ...
Posted
a month ago
Undisclosed
KL City
- Reconcile and validate PO data in SAP against supplier invoices and shipping documents; resolve discrepancies and escalate where necessary
- Monitor shipment ETD/ETA schedules and proactively manage exceptions, delays, or priority clearances to protect stock availability
- Ensure all electronics imports comply with applicable Malaysian product approval requirements, including SIRIM type approval and MCMC dealer / importer registration obligations ...
Posted
a month ago
Undisclosed
Singapore
- Collaborate with cross-functional teams, including IT, contact centre vendors and programme teams, to define technology requirements and specifications.
- Lead the vendor selection process, including preparation of tender specifications, evaluating tender proposals, and conducting vendor interviews.
- Manage vendor relationships, including vendor performance monitoring, contract management, and production issue resolution. ...
Posted
2 days ago
Undisclosed
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team ...
Posted
a day ago
TOPPAN NEXT PTE. LTD.
SGD2,400 - SGD2,700 Per Month
River Valley
- Respond promptly and courteously to customer enquiries via phone, email, and other communication channels
- Maintain accurate customer records while ensuring the confidentiality of customer information
- Perform general administrative duties, including document management, filing, data entry, and correspondence ...
Posted
3 days ago
Undisclosed
Singapore
- Respond promptly and courteously to customer enquiries via phone, email, and other communication channels.
- Maintain accurate customer records while ensuring the confidentiality of customer information.
- Perform general administrative duties, including document management, filing, data entry, and correspondence. ...
Posted
3 days ago
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