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100+ Assistant Customer Service Manager Jobs in Malaysia | Job Vacancies | August 2026 | Ricebowl
Showing 141 jobs results for
"assistant customer service manager"
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SGD5,500 - SGD5,500 Per Month
Singapore
- Able to use various IT systems tools, MS Office applications and data to update, seek internal approvals (if required) and resolve issues on the ground
- Ensure works order, completion certificates etc are generated and validated for contractor works
- Maintain various databases for management reporting ...
Posted
15 days ago
Undisclosed
Singapore
- Business partner with Business Development Managers and Customer to unlock supply issues and servicing related concerns –dispatch plan, invoicing, claims, documentations etc.
- Monitor and track Service Rates and devise improvement plan through Loss Tree analysis
- Work with Capabilities team on several system/tools improvement projects ...
Posted
2 days ago
Assistant Manager - Customer Service - Order Processing Assistant Manager - Customer Service - Order Processing
Heineken International B.V.
Undisclosed
- Resolve customer escalations, requests, queries, and complaints while driving effective service recovery.
- Monitor customer service performance, analyse trends, and implement continuous improvement initiatives.
- Drive process standardisation, automation, and operational efficiency across customer service operations. ...
Posted
10 days ago
Undisclosed
Singapore
- Conduct fair and transparent performance reviews to foster employee growth and engagement.
- Balance team workload through fair task distribution and regular team meetings to address operational bottlenecks.
- Manage the end-to-end customer service operational process, providing training and technical guidance to the team. ...
Posted
24 days ago
Undisclosed
Singapore
- Conduct fair and transparent performance reviews to foster employee growth and engagement.
- Balance team workload through fair task distribution and regular team meetings to address operational bottlenecks.
- Manage the end-to-end customer service operational process, providing training and technical guidance to the team. ...
Posted
24 days ago
Dun & Bradstreet (D&B) Malaysia Sdn. Bhd.
Public Mutual Berhad
Undisclosed
KL City
- To analyse daily and monthly reports to improve the service standards.
- To liaise with relevant departments in the enhancement of systems.
- To coordinate seminars, projects, and members’ engagement activities, etc.To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience. ...
Posted
a day ago
MYR3,500 - MYR4,000 Per Month
- Handle escalated patient complaints or complex issues and ensure timely resolution in accordance with hospital policies.
- Coordinate patient admissions, discharges, and transfers with relevant departments to ensure a smooth experience.
- Implement and monitor service quality improvement initiatives based on feedback and audit results. ...
Posted
21 days ago
Undisclosed
- Resolve customer escalations, requests, queries, and complaints while driving effective service recovery.
- Monitor customer service performance, analyse trends, and implement continuous improvement initiatives.
- Drive process standardisation, automation, and operational efficiency across customer service operations. ...
Posted
10 days ago
Undisclosed
- Expert of OTC processes and act as key user of SAP
- Implementing new system function or changes or upgrading in customer service team
- Support Project Mercury implementation ...
Posted
8 days ago
SGD3,000 - SGD4,500 Per Month
Singapore
- Experience with Customer service and service recovery.
- Experience with Dental Assisting.
- Experience with Admin in dental clinic. (Medisave, CHAS, Insurance Claims) ...
Posted
5 days ago
Undisclosed
Malacca City
- Gathers and provides feedback and recommendation on process improvement.
- Manpower planning, staff recruitment, development, counselling and performance appraisal.
- Timely submission of reports and dispatch of correspondence within the deadlines. ...
Posted
6 days ago
SGD4,500 - SGD4,500 Per Month
Singapore
- Monitor team performance against defined SLAs and KPIs, provide constructive feedback, and escalate operational issues to the Manager when necessary.
- Manage complex customer inquiries related to airfreight imports and act as an escalation point for service-related issues.
- Collaborate closely with Airfreight Operations, Customs, and internal stakeholders to ensure seamless execution of import shipments. ...
Posted
22 days ago
SGD6,000 - SGD12,000 Per Month
Ang Mo Kio
- Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction
- Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities
- Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement ...
Posted
2 days ago
SGD6,000 - SGD6,000 Per Month
Singapore
- Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction
- Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities
- Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement ...
Posted
7 days ago
Undisclosed
Singapore
- Lead and collaborate with cross-functional teams to design and implement service enhancements, ensuring alignment with Changi's strategic objectives.
- Good Degree in any discipline.
- At least three (3) years of relevant experience in service design, service planning and/or service development. ...
Posted
3 days ago
Undisclosed
Malaysia
- Execute the SST custodian duties as and when required including weekends/public holidays.
- Maintain and exercise control over assigned keys and combination including updating of registers.
- As Chief Cashier, accountable for overall branch cash holding and end of day cash balancing. ...
Posted
22 days ago
SGD4,500 - SGD4,500 Per Month
Singapore
- Monitor team performance against defined SLAs and KPIs, provide constructive feedback, and escalate operational issues to the Manager when necessary.
- Manage complex customer inquiries related to airfreight imports and act as an escalation point for service-related issues.
- Collaborate closely with Airfreight Operations, Customs, and internal stakeholders to ensure seamless execution of import shipments. ...
Posted
22 days ago
SGD4,500 - SGD4,500 Per Month
Singapore
- Monitor team performance against defined SLAs and KPIs, provide constructive feedback, and escalate operational issues to the Manager when necessary.
- Manage complex customer inquiries related to airfreight imports and act as an escalation point for service-related issues.
- Collaborate closely with Airfreight Operations, Customs, and internal stakeholders to ensure seamless execution of import shipments. ...
Posted
22 days ago
Undisclosed
KL City
- We are looking for an experienced Quality Assurance leader to drive service quality, operational excellence, and continuous improvement across our global Customer Service operations.
- This role goes beyond traditional quality monitoring. You will lead a team of Quality Analysts while leveraging customer insights, AI-powered quality programs, and Voice of Customer (VOC) data to identify improvement opportunities across Customer Service, Product, Operations, and Technology teams.
- You will play a key role in transforming quality assurance from a score-focused function into a strategic business partner that drives customer experience improvements and operational efficiency. ...
Posted
21 days ago
Undisclosed
Changi
- Lead and collaborate with cross-functional teams to design and implement service enhancements, ensuring alignment with Changi's strategic objectives.
- Good Degree in any discipline.
- At least three (3) years of relevant experience in service design, service planning and/or service development. ...
Posted
21 days ago
SGD5,000 - SGD5,000 Per Month
Singapore
- Collaborate closely with internal and external stakeholders, including clients, overseas stations, Sales, Customer Service, Operations, Freight Planning, Warehouse, IT, Quality, Security, Vendors, and Finance, to ensure seamless service delivery.
- Drive effective communication, timely follow-up, and prompt resolution of customer and operational issues.
- Lead, coach, and develop the Customer Service team to support business growth and operational excellence. ...
Posted
a month ago
Undisclosed
Singapore
- Lead and collaborate with cross-functional teams to design and implement service enhancements, ensuring alignment with Changi's strategic objectives.
- Good Degree in any discipline.
- At least three (3) years of relevant experience in service design, service planning and/or service development. ...
Posted
25 days ago
SGD6,000 - SGD6,000 Per Month
Singapore
- · Responding to customer service issues in a timely manner.
- · Creating effective customer service procedures, policies, and standards.
- · Developing customer satisfaction goals and coordinating with the team tomeet them on a steady basis. ...
Posted
2 days ago
SGD7,000 - SGD7,000 Per Month
Singapore
- · Take ownership of customers issues and follow problems through toresolution
- · Set a clear mission and deploy strategies focused towards that mission
- · Develop service procedures, policies and standards ...
Posted
2 days ago
SGD3,500 - SGD4,500 Per Month
Yishun
- Oversee the tech support team, ensuring product troubleshooting, warranty claims, and technical inquiries are handled efficiently and accurately
- Set and monitor KPIs across all customer-facing teams (response time, resolution time, CSAT, platform ratings)
- Develop and refine SOPs for customer service, on-site service, and tech support to ensure consistency and scalability ...
Posted
2 days ago
SGD5,000 - SGD7,000 Per Month
Tuas
- Review and streamline customer service workflows to improve efficiency and productivity.
- Identify automation and digitalization opportunities to enhance customer experience and reduce manual processes.
- Establish standard operating procedures (SOPs) and ensure compliance across the team. ...
Posted
3 days ago
SGD5,000 - SGD7,000 Per Month
Tuas
- Review and streamline customer service workflows to improve efficiency and productivity.
- Identify automation and digitalization opportunities to enhance customer experience and reduce manual processes.
- Establish standard operating procedures (SOPs) and ensure compliance across the team. ...
Posted
3 days ago
SGD2,800 - SGD5,600 Per Month
Woodlands
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions. ...
Posted
a day ago
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