We are looking for an experienced Quality Assurance leader to drive service quality, operational excellence, and continuous improvement across our global Customer Service operations.
This role goes beyond traditional quality monitoring. You will lead a team of Quality Analysts while leveraging customer insights, AI-powered quality programs, and Voice of Customer (VOC) data to identify improvement opportunities across Customer Service, Product, Operations, and Technology teams.
You will play a key role in transforming quality assurance from a score-focused function into a strategic business partner that drives customer experience improvements and operational efficiency.
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Reconcile and validate PO data in SAP against supplier invoices and shipping documents; resolve discrepancies and escalate where necessary
Monitor shipment ETD/ETA schedules and proactively manage exceptions, delays, or priority clearances to protect stock availability
Ensure all electronics imports comply with applicable Malaysian product approval requirements, including SIRIM type approval and MCMC dealer / importer registration obligations
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Reconcile and validate PO data in SAP against supplier invoices and shipping documents; resolve discrepancies and escalate where necessary
Monitor shipment ETD/ETA schedules and proactively manage exceptions, delays, or priority clearances to protect stock availability
Ensure all electronics imports comply with applicable Malaysian product approval requirements, including SIRIM type approval and MCMC dealer / importer registration obligations
...
Conduct regular customer engagement sessions, including Quarterly Business Reviews (QBRs), to strengthen customer relationships and drive long-term success.
Collaborate closely with Business Development, Technical Account Managers (TAM), Presales, Solutions Architects, Finance, and Marketing to ensure customer success and business growth.