Fromage Hiring! Full Time Customer Service Manager in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

About Fromage

Fromage is a new specialty food and cheese store opening at Bangsar Shopping Center in Kuala Lumpur.

The shop is designed as a high-quality retail experience, not a supermarket counter:

• curated products

• strong attention to presentation

• focus on service and customer interaction

We are building a small team that will run the store day to day and set the standard from the start.

The Role

As Store Operations & Customer Experience Lead, you will play a key role in:

• daily store operations

• customer service standards

• execution on the shop floor

This is a hands-on role with responsibility, suited for someone who wants to strengthen their experience in retail operations and customer-facing roles.

Key Responsibilities

Customer Experience

• Provide professional and friendly customer service

• Explain products clearly and make recommendations

• Handle customer enquiries and feedback

• Maintain a consistent service standard in-store

Store Operations

• Operate POS and handle payments

• Prepare, slice, pack and label products correctly

• Ensure cleanliness, hygiene, and food safety compliance

• Maintain visual standards of the shop and displays

Daily Execution & Ownership

• Support opening and closing procedures

• Assist with stock receiving and basic inventory tracking

• Identify and report operational issues

• Follow and help improve store procedures (SOPs)
  

What This Role Gives You

• Hands-on experience in store operations

• Exposure to specialty retail and food handling

• Customer experience and service leadership

• Opportunity to grow into senior store or supervisory roles

• Experience launching and running a new store from day one

Who We’re Looking For

• Experience in retail, F&B, hospitality, or customer-facing roles

• Comfortable taking responsibility on the shop floor

• Good communication skills in English (Bahasa Malaysia, Mandarin or Tamil is a plus)

• Detail-oriented, reliable, and organised

• Able to work retail hours, including weekends

Cheese or specialty food knowledge is not required, training will be provided.

Employment Details

• Full-time position

• Shift-based schedule

• Weekends and public holidays required

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Performance Bonus
• Overtime Pay
• 5 Working Days
• Medical and Hospitalisation Leave