Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
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Create and maintain employment files with all required documentation per local regulations, and ensure HR compliance during internal and external audits, including ISO 9001, ISO 27001, and PCI DSS standards.
Process and manage the monthly payroll, including all statutory submissions, and oversee employee welfare and benefits systems such as medical insurance, term life insurance, provident funds, and social security contributions, ensuring proper tracking and reporting.
Process and track absenteeism, recommending actions to improve attendance, while also conducting, recommending, and completing probationary and performance management procedures, including performance improvement plans.
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