Professional Training& Capability Building: Deliver structured, high-quality application training to end-users (medical technologists, researchers, and laboratory professionals). Design and conduct application enablement training for distributor partners to elevate overall service standards. Plan and execute internal On-the-Job Training (OJT) programs to mentor new team members and share best practices.
Provide clear and practical remediation guidance for vulnerabilities including SQL injection, Cross-Site Scripting (XSS), authentication flaws, insecure direct object references, weak encryption, insecure configuration, vulnerable components, and missing logging.
Create a separate knowledge base for recurring Vulnerability Disclosure Programme (VDP) issues. Analyse historical findings, identify repeated weaknesses and root causes, map them to coding patterns and preventive controls, and track measurable reduction in recurrence as a key performance indicator
Hold end-to-end accountability to support customer from pre-sales solution proposal to post-sales commissioning advisory, remote or onsite, to ensure a smooth user experience.
Collaboration: Work closely with cross-functional teams, including those from the areas of infrastructure and cybersecurity, to ensure successful project delivery.