Implementation, Training, Troubleshooting, and Testing on Software App, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
Implementation, Training, Troubleshooting, and Testing on Software App, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
Assess and document operational, financial and user impact so that issues are prioritised by impact, urgency, deadlines and risk, not ticket volume alone.
Assess and document operational, financial and user impact so that issues are prioritised by impact, urgency, deadlines and risk, not ticket volume alone.
Work closely with business users, vendors and internal teams to gather requirements, coordinate solutions, manage escalations and maintain clear technical documentation.
Minimum 3 years of hands-on experience in resolving production defects in an application support, L2/L3 or run engineering role on systems with real users and real consequences.
This is a technical role based in our Singapore Downtown office. You will support our global client base and work aspart of a global team, where communication is key – both with clients and with colleagues across multiple teams and time zones.
You will work with the very latest technology in low-latency trade execution across Global Exchanges, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and public cloud environments.