- North Bridge Road Downtown Core Central Region (Singapore) Singapore
TALENTWORKZ PTE. LTD. Hiring! Full Time APPLICATION SUPPORT ANALYST in Central Region (Singapore), Earn up to SGD 8,000 - Ricebowl
APPLICATION SUPPORT ANALYST
TALENTWORKZ PTE. LTD.
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Job Description
Responsibilities
Key Responsibilities
Incident & Problem Management:
Monitor production systems proactively, manage and triage L2/L3 incidents, coordinate resolution efforts, and adhere to strict Service Level Agreements (SLAs).
Root Cause Analysis (RCA):
Lead formal and informal post-event problem reviews, identify systemic issues, and implement preventive measures to avoid recurrence.
System Monitoring & Health Checks:
Proactively manage production services by tracking availability, latency, throughput, user journeys, and infrastructure health metrics using enterprise monitoring tools.
Automation & SRE Mindset:
Drive continuous improvement by automating routine operational tasks, removing toil, optimizing performance tuning, and implementing scripting/tools to increase efficiency.
Release & Deployment Support:
Support application deployments, release activities, configuration updates, and post-deployment validation across various environments.
Compliance & Governance:
Ensure complete alignment with banking security policies, audit regulations, Business Continuity Planning(BCP), and Disaster Recovery (DR) requirements.
Documentation:
Maintain and update technical documentation, standard operating procedures (SOPs), operational runbooks, and knowledge-base articles.
Requirements:
Minimum 5+ years of professional IT experience, focusing heavily on application production support, operations, or Site Reliability Engineering (SRE) within banking/financial domains.
Strong proficiency inUnix/Linux operating systems and shell scripting.
Solid database experience with SQL (Oracle, MySQL, or MariaDB).
Familiarity with middleware, enterprise messaging (e.g., MQ), and API integrations.
Exposure to containerization and orchestration platforms (e.g., Docker, Kubernetes, OpenShift) and CI/CD deployment pipelines.
Sound understanding of ITIL processes
Talentworkz is a well-established, trustworthy & experienced provider for IT Solutions and Services. Talentworkz provides IT-based consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation initiatives. We leverage a Global Delivery Model to accelerate schedules with a high degree of time and cost predictability. We have consistently exceeded customer expectations by delivering projects on calculable parameters.
We specialize in a wide spectrum of technology domains, including n-Tier Applications, Mobile Apps, Cloud Computing, EAI (Enterprise Application Integration), ERP, CRM, BPM, Infrastructure Management, Security Services etc. thus providing optimal, flexible, scalable and cost-effective solutions. Our worldwide customer base encompasses all major vertical segments, including Education, Banking, Finance, Healthcare, Technology, Hospitality, Insurance, FMCG, Logistics, Manufacturing, Telecom and VoIP.
Incident & Problem Management:
Monitor production systems proactively, manage and triage L2/L3 incidents, coordinate resolution efforts, and adhere to strict Service Level Agreements (SLAs).
Root Cause Analysis (RCA):
Lead formal and informal post-event problem reviews, identify systemic issues, and implement preventive measures to avoid recurrence.
System Monitoring & Health Checks:
Proactively manage production services by tracking availability, latency, throughput, user journeys, and infrastructure health metrics using enterprise monitoring tools.
Automation & SRE Mindset:
Drive continuous improvement by automating routine operational tasks, removing toil, optimizing performance tuning, and implementing scripting/tools to increase efficiency.
Release & Deployment Support:
Support application deployments, release activities, configuration updates, and post-deployment validation across various environments.
Compliance & Governance:
Ensure complete alignment with banking security policies, audit regulations, Business Continuity Planning(BCP), and Disaster Recovery (DR) requirements.
Documentation:
Maintain and update technical documentation, standard operating procedures (SOPs), operational runbooks, and knowledge-base articles.
Requirements:
Minimum 5+ years of professional IT experience, focusing heavily on application production support, operations, or Site Reliability Engineering (SRE) within banking/financial domains.
Strong proficiency inUnix/Linux operating systems and shell scripting.
Solid database experience with SQL (Oracle, MySQL, or MariaDB).
Familiarity with middleware, enterprise messaging (e.g., MQ), and API integrations.
Exposure to containerization and orchestration platforms (e.g., Docker, Kubernetes, OpenShift) and CI/CD deployment pipelines.
Sound understanding of ITIL processes
Talentworkz is a well-established, trustworthy & experienced provider for IT Solutions and Services. Talentworkz provides IT-based consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation initiatives. We leverage a Global Delivery Model to accelerate schedules with a high degree of time and cost predictability. We have consistently exceeded customer expectations by delivering projects on calculable parameters.
We specialize in a wide spectrum of technology domains, including n-Tier Applications, Mobile Apps, Cloud Computing, EAI (Enterprise Application Integration), ERP, CRM, BPM, Infrastructure Management, Security Services etc. thus providing optimal, flexible, scalable and cost-effective solutions. Our worldwide customer base encompasses all major vertical segments, including Education, Banking, Finance, Healthcare, Technology, Hospitality, Insurance, FMCG, Logistics, Manufacturing, Telecom and VoIP.
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