Leverage data to manage performance: monitor dashboards, detect anomalies, and perform data and root cause analysis to maintain quality and efficiency.
Lead the implementation and operationalisation of knowledge base and retrieval-augmented generation solution stacks to support scalable GenAI and agentic use cases across business domains
Data Analysis & Insights: Analyse user behaviour and operational data to detect patterns, inform decision-making, and optimise areas such as recommendations, personalisation, or process automation
Product instinct developed through 2+ years of product thinking (formal PM title not required). Demonstrated ability to define metrics, design systematic data collection, and translate user signals into prioritised decisions.