Candidates should possess effective communication, presentation, and facilitation skills, with the ability to explain complex topics in clear, accessible language.
Candidates should possess experience in curriculum development, instructional design, or corporate training, preferably within technology-focused organizations.
Candidates should possess strong analytical and problem-solving abilities, with attention to detail and a structured approach to documenting processes and training materials.
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Proactively engage employees, colleagues, and leaders to address identified risks, fraud, & issues and to solve problems with moderate to high complexity
Update reference materials such as user guides, presentations, internal platform WIKI community page postings, and auditor checklist in a timely manner.
Identify and contribute on audit process improvements, policy changes, and submission of “Ideas” to improve the audit processes
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E-Commerce & Website Operations: Maintain and update product listings, stock counts, campaign banners, and pricing on Shopee, Lazada, and our official website.
Paid Advertising: Set up, monitor, and optimize paid ad campaigns (Meta Ads, TikTok Ads) to achieve maximum ROI and drive conversions.
Proven experience in Digital Marketing, Social Media Management, or a related role.
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Technical Leadership & Solution Ownership: Lead the technical direction of AI initiatives by driving architecture decisions, establishing best practices, mentoring team members, and guiding the end-to-end delivery of scalable AI solutions.
Collaboration & Delivery: Work with Product Owner, Developers, Quality Engineers and UX Designers to deliver the Virtual Companion. Contribute to sprint planning, code reviews and documentation.
AI/ML Literacy: A strong grasp of LLM fundamentals, including tokens, temperature, top-p, and context windows.
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Maintain 3rd party vendor master data for bank information data via MDM workflow.
Handle internal group mailbox queries from both internal and external stakeholders and ensuring that the queries are responded in a timely and accurate manner.
Ensure that closing timelines meet the Group Corporate requirements.
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Run a real decision cadence. Every initiative has a named decision-owner and a standing checkpoint — no initiative sits in limbo waiting on "someone to decide."
Partner with Engineering as a peer, not a queue. Work directly with engineering leads on feasibility and sequencing up front, instead of discovering capacity constraints after commitments are made.
Own outcomes end-to-end — from opportunity sizing through UAT to post-launch metrics — and report actual turnaround time against target, not just status.
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Flawless Regional Communication: Craft articulate, compelling, and professional written communications tailored to specific client milestones, ensuring a premium brand voice.
Relationship Management & Campaigns: Coordinate thoughtful client appreciation initiatives (festive greetings, milestone gifts, and "We Miss You" reactivation campaigns) to drive retention and referrals.
CRM Management: Maintain meticulous records of client intelligence, interaction histories, and touchpoints within the CRM system.
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