• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
* Operations Synergy: Coordinate closely with the backend operations team to align product sequencing, vouchers, and sample inventory.
Career Growth / Fast Track: Outstanding performers will be*mentored and trained into Live Stream Operations or Management roles**, with opportunities to lead local talent teams and manage MCN backend operations.
* Operations Synergy: Coordinate closely with the backend operations team to align product sequencing, vouchers, and sample inventory.
Career Growth / Fast Track: Outstanding performers will be*mentored and trained into Live Stream Operations or Management roles**, with opportunities to lead local talent teams and manage MCN backend operations.
Events, Activations & Business EngagementsCoordinate and oversee events, activations, launches and business engagement activities to strengthen project visibility, brand positioning and commercial impact.
Cross-Functional CoordinationAct as the key connector between project, marketing, leasing, vendors, tenants and management teams to ensure smooth communication, timely follow-up and effective execution.
You will play a key role in connecting internal teams, external partners, tenants, vendors and management to drive business growth, enhance project value and ensure smooth execution of commercial initiatives.
...