Support the data science/analytics project lifecycle, including problem definition, data sourcing and cleaning, exploratory analysis, basic model prototyping (where relevant), and documentation of results.
Assist in building or improving dashboards and reporting (e.g., in Power BI) to help stakeholders monitor performance, service metrics, and operational outcomes.
Prepare and maintain clear documentation describing the steps, logic, controls, and maintenance approach for automated solutions (including process notes, runbooks, and user guides where applicable).
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Partner with business product owners, technology teams, and senior stakeholders to provide trusted technical advice, influence strategic decisions, and foster adoption of data science solutions across the organisation.
Contribute to the growth of the Data Science community by sharing knowledge, mentoring team members, promoting best practices, and bringing insights from internal and external projects to continuously improve capabilities and business outcomes.
Design, build, and enhance data science and AI products that contribute to a Unified Revenue Growth Management (RGM) Engine, enabling the evolution from centralized insights to AI-powered decision-making and execution.
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Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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Quality Assurance: Conduct thorough testing of the WMS software to ensure proper functionality and adherence to client requirements. Identify, troubleshoot and resolve any issues that may arise during the implementation process.
Deployment Assistance and Patch Management: Assist in deploying patches in the SIT/UAT/Production environment as necessary, ensuring smooth and successful implementation.
User Training and Support: Provide training to end-users on how to effectively use the WMS software. Offer ongoing support and address any user questions or concerns during and after the implementation phase.
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Support the monthly Demand Review and S&OP process by preparing demand analysis and recommendations.
Conduct scenario planning and risk assessments to improve service levels while minimising inventory and write-off risks.
Track forecast performance through key KPIs such as Forecast Accuracy, Forecast Bias and Service Level, and perform root cause analysis to drive improvements.
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Meticulous in maintaining site IT forecast, accrual, spending tracking, procurement/receiving process, maintaining MA, Contractors, Communication billing, asset/inventory
Should be willing to work extended hours or modified schedule to meet deadlines
Ensure performance meets stipulated KPIs/SLAs at all
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