Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Partner with business product owners, technology teams, and senior stakeholders to provide trusted technical advice, influence strategic decisions, and foster adoption of data science solutions across the organisation.
Contribute to the growth of the Data Science community by sharing knowledge, mentoring team members, promoting best practices, and bringing insights from internal and external projects to continuously improve capabilities and business outcomes.
Design, build, and enhance data science and AI products that contribute to a Unified Revenue Growth Management (RGM) Engine, enabling the evolution from centralized insights to AI-powered decision-making and execution.
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Maintain and actively promote Sectoral/Regional knowledge for the specific sectors and region covered.
Key contact person for GRM-CC units / management team members to liaise about quality of work deliverables (e.g. appropriateness and accuracy of spreading, calculations, ratings and summary analysis) and to discuss / decide about work priorities.
Ensure high quality standards of work deliverables by actively liaising with other credit risk team heads to incorporate new developments, best practices and to improve process quality.
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Ensure system and procedure compliance with company policies, acceptable accounting practices, and applicable financial regulations
Collaborate globally across the Roche network to improve financial operations and standardize processes
You are currently pursuing a Degree in Accounting, Finance, or a related discipline at a Malaysian university or professional body (e.g., ACCA, CPA)
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Monitor key performance ratios, inform timely on any unexpected issue impacting potentially the financial performance of the Country and Area, identify areas of improvement in business and propose/implement corrective actions.
Collaborate with BPO to ensure a smooth relationship and a seamless delivery of the in-scope finance activities.
Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirementsSupport the execution of cross-functional projects assigned by management and undertake additional duties as required
Degree in Business Administration, Management, Science, or equivalent2 to 5 years of experience in business operations or client management, preferably in fast-paced, cross-functional environments
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Analyse transaction data to identify trends & patterns in transactions that may signify suspicious or fraudulent activities, using data and transaction monitoring tools
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
Perform any other ad-hoc legal/compliance duties
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