Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
Ensure compliance with SOPs and service standards.
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Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
Cashiering duties and maintain accurate cash float
You will also liaise with other departments on the Call Centre Services and procedures, work with the Call Centre Executive to maintain a high service level of Call Centre Services, and update patients' data when required.
Onboarding & Adoption: Oversee the customer onboarding process, ensuring timely adoption of products and services. Collaborate with teams to refine onboarding workflows.
Think Digital: Utilise digital tools to enable our teams to scale and enhance our customer's experience.
Data-Driven Insights: Analyse customer data and metrics to identify trends, areas of improvement, and opportunities for upselling. Regularly report on customer health and team performance.
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Candidates without tax experience or customer service are welcome to apply as training will be provided
GCE A Level and above strictly
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