Manage graduate matriculation activities, including scheduling, deferred admissions, student communications, system setup and student record transfers.
Review and resolve discrepancies in student records, registration status and enrolment information.
Administer undergraduate credit transfer and course exemption applications, including reviewing cases and coordinating approved record updates.
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Support the development and dissemination of communication materials such as EDMs, videos, event collaterals, announcements, and other engagement content.
Work with internal teams to gather information, develop communication content, and support outreach efforts.
Assist in organising events and engagement activities, including venue arrangements, vendor coordination, participant registration, and on-site support.
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• oversee the day-to-day operations of the EUSS contracted team across all EUC functions, including helpdesk support, device provisioning and asset management, software and patch deployment, and user account and access management.
• monitor ticket queues, review resolution quality, and ensure that incidents and service requests are resolved within the stipulated SLAs.
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