You will be responsible for maintaining the customer master data – creation, and amendments.
You support on tracking the overdue invoices and DBT issue customer & forecasting cashflow. Assist on audit related-queries.
This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.
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You will be responsible for maintaining the customer master data – creation, and amendments.
You support on tracking the overdue invoices and DBT issue customer & forecasting cashflow. Assist on audit related-queries.
This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.
...
Monitor process health through dashboards and reporting tools; present performance insights and risk indicators to senior leadership and the client.
Serve as the senior IBM point of contact for the client, building trusted relationships at operational and management levels.
Lead and facilitate governance meetings — including weekly operational reviews, monthly business reviews, and quarterly executive briefings — preparing agendas, issue logs, and action trackers.
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Coordinate service-related contracts, tenders, and documentation in support of the technical service team, ensuring accuracy and adherence to process requirements
Manage and maintain tender files and the eligible vendor list, ensuring readiness and compliance for tender submissions
Administrative duties and coordination tasks as required
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Communicate new developments relating to client and competitor products to the sales team to ensure they remain commercially informed and prepared
Coordinate and communicate all planned activities to relevant operational departments and Business Units to ensure aligned and timely execution
Liaise with clients' marketing teams to coordinate promotional material deliveries and ensure all marketing activities are accurately communicated and updated across the DKSH team
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Monitor and manage any emails, working withrelevant departments, to resolve issues that could delay customer contract ororder fulfillment
Identify, analyze, and resolve errors related to customer’sinquiries, collaborating with internal teams to implement corrective actionsand prevent recurrence
Proactively identify opportunities to improvecustomer experience and provide feedback to relevant departments
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