Record keeping: This includes keeping track of files, documents, and records in an organized and accessible manner in the drive and hardcopy.
Scheduling and calendar management: This includes setting up appointments, scheduling meetings, and coordinating with other team members.
Providing administrative support: This includes tasks such as photocopying, printing, and scanning documents. Providing application ad-hoc services when tasked. Support in providing application services and servicing client requests.
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Case Resolution: Log customer feedback, resolve complaints, and manage service requests within defined timelines, keeping accurate records in the CRM database.
Equipment Rental Logistics: Seamlessly coordinate oxygen concentrator rentals, delivery confirmations, and collections alongside hospitals, next-of-kin, and the Agency for Integrated Care (AIC).
Cross-Department Liaising: Work closely with the Sales, Operations, and Technical Support teams to escalate and resolve complex technical issues.
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