To handle some incoming enquiry, customer service with airports transfer/hotel pick up, meals with customers, market visits with customers.
On complaint, to issue complaint to marketing department and liaise with customer to retrieve affected product samples and to ensure timely sending QA investigation report to customer; and update the summary of complaint.
To prepare fulfilment report, weekly report, monthly report, customer’s report and PRF summary report.
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Coordinate with internal teams (Operations, Finance, Logistics, and Sales) to ensure smooth processes.
Update and maintain system records, including motorcycle status and transaction details.
Support the sales team in smooth documentation, loan processing, insurance renewal, and vehicle delivery, while maintaining accurate records and customer satisfaction.
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