We are seeking an experienced and results-oriented Workshop Manager to lead and oversee the overall workshop operations for commercial vehicles. The role is responsible for ensuring efficient workshop performance, high technical and repair quality, customer satisfaction, warranty management, and compliance with manufacturer, safety, and regulatory standards. The Workshop Manager will lead and develop workshop personnel and technicians, drive productivity and continuous improvement, manage technical and warranty-related issues, and coordinate with customers, dealers, fleet operators, body builders, manufacturers, and external service providers. The role will also work closely with Sales and Marketing teams to provide technical support, after-sales solutions, and maintenance advice to customers, while contributing to business growth, operational excellence, and a strong customer-focused workshop culture.
We are seeking an experienced and results-oriented Workshop Manager to lead and oversee the overall workshop operations for commercial vehicles. The role is responsible for ensuring efficient workshop performance, high technical and repair quality, customer satisfaction, warranty management, and compliance with manufacturer, safety, and regulatory standards. The Workshop Manager will lead and develop workshop personnel and technicians, drive productivity and continuous improvement, manage technical and warranty-related issues, and coordinate with customers, dealers, fleet operators, body builders, manufacturers, and external service providers. The role will also work closely with Sales and Marketing teams to provide technical support, after-sales solutions, and maintenance advice to customers, while contributing to business growth, operational excellence, and a strong customer-focused workshop culture.
To ensure a timely bill submission to all corporate clients, insurance, & third-party administrator with complete document and accurate charges. To assist in handling all customer query which related to billing and insurance.
Responsible for implementing enhancements to the sales bonus portal as aligned to business requirements.
Studies labour markets to determine compensation trends and related benchmark data and advises management of any recommendations or changes for consideration.
Responsible for compensation data collection and preparation and consider market data when completing the compensation planning process.
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Administer salary components, bonuses, incentives, and short/long-term benefits (including but not limited to Workday inputs, setup, configuration, and uploads in accordance to policies, in collaboration with HRIS.
Lead and execute end-to-end monthly local/business assignees payroll (including statutory, taxes) and ad-hoc payments with the support of external vendors (outsourced payroll / tax advisors) while ensuring accuracy, control and compliance with relevant corporate standards and regulatory rulings.
Administer ongoing employee benefits plans and provide policies interpretation/clarification where required.
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Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Manage Reporting: Prepare and manage all unit reports, including regular reports pertaining to the unit and any ad hoc reports requested by management.
Coordinate Meetings: Coordinate and attend all unit meetings, facilitating staff contribution and efficiently preparing meeting minutes (acting as Secretary).
1 - 2 years of experience in Marketing, Mass Communication, or Digital fields is an advantage. Fresh graduates are welcomed to apply.
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