Payments & Internal Controls: Process payments ensuring supporting documents are complete, authorized, and accurately recorded. Support the implementation and maintenance of effective internal controls and SOPs.
Audit & Tax Compliance: Assist in preparing audit schedules, tax schedules, and documentation for statutory audits and tax filing in compliance with relevant accounting standards.
Stakeholder Coordination: Liaise with internal departments, group companies, external auditors, tax agents, banks, and suppliers on finance-related matters.
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Revenue & Profitability: Drive annual pricing strategies and achieve Annual Price Increase (API) objectives to maximise account profitability while maintaining strong long-term customer partnerships.
Cross-Functional Advocacy: Act as the primary customer advocate across internal teams including Sales, Operations, Finance, Product, Marketing, and Customer Support partnering with the Center of Excellence (CoE) to resolve issues efficiently.
5+ years of experience in Customer Success, Account Management, Customer Experience, or a similar strategic, customer-facing and two years of people leadership experience.
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Candidates should have good organizational and time management skills, with attention to detail and the ability to prioritize multiple tasks.
Candidates should be proficient with office productivity tools (e.g., word processing, spreadsheets, email, and scheduling software).
Candidates should be able to work independently and collaboratively in a hybrid work setting and maintain confidentiality when handling sensitive information.
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Sokongan Outbound & Disiplin Gudang: Sediakan pesanan siap, bantu muat turun, jaga kebersihan dan keselamatan, serta lakukan tugasan tambahan bila diminta.
Minimum SPM atau setaraf
Mempunyai sijil reach truck/forklift yang sah adalah satu kelebihan tambahan.