Assess customer technology and operational readiness, identify risks and dependencies, and align delivery activities with customer requirements, business priorities, and Mastercard standards.
Provide structured, data‑driven feedback to HQ, supporting partner strategy, forecast accuracy, and alignment between global direction and local market realities.
Client Onboarding & Check-ins: Onboard new clients and manage the 90-day check-in process and annual reviews to assess satisfaction and identify opportunities for further engagement.
An exciting opportunity has arisen for an experienced Key Account Manager to drive commercial success within a specialist therapeutic portfolio. This role is responsible for developing and executing strategic account plans, building strong partnerships with key healthcare stakeholders, and driving sustainable business growth across assigned territories. Working closely with healthcare professionals, hospitals, specialist clinics, and cross-functional internal teams, you will identify opportunities to expand market share, support product adoption, and deliver impactful customer engagement strategies. The position offers significant ownership and visibility, requiring a commercially astute individual who can effectively balance strategic planning with strong execution.
At W&L Asia, we are committed to improving everyday well-being through quality, innovation, and solutions that support people from hospitals to homes. We believe great ideas come from agile, collaborative teams that are willing to experiment, challenge conventions, and turn ideas into meaningful solutions. We welcome passionate talents who are excited to grow with us, take ownership, and make a real impact in healthcare and consumer wellness.
Qualify opportunities rigorously, assessing fit, budget, authority, and timeline, to ensure commercial effort is directed at the right prospects at the right time.
Build and maintain good relationships with customer stakeholders at different levels, and support the lead Account Manager in stakeholder mapping and customer engagement planning.