RELATED EXPERIENCEMinimum 3–5 years of experience in Accounts Receivable or related finance functions• Provide excellent customer service and maintain positive working relationships while staying updated on industry changes.
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)• Attention to detail and accuracy• Time management and organizational skills• Ability to work under pressure and meet deadlines• Continuous improvement mindset• Leadership and team support
COMPETENCIES (BEHAVIOURAL)• Self-motivated and mature• Dynamic and takes initiative• Strong team player with a positive attitude• Professional, proactive, and results-driven• Warm, approachable, and people-oriented• Responsible and accountable for tasks and outcomes
Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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To support in preparing payments and ensure they are approved and processed punctually according to the scheduled timeline.
Reconciling accounts payable transactions and support month-end closing activities related to accounts payable.
Collaborate on special projects (eg job transition) and initiatives as assigned by management. Support endeavors aimed at enhancing efficiency and productivity within the Shared Service Center by collaborating effectively.
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