Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
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Assist CRMs to review customer accounts and perform service call if needed
Assist on the change of CRM’s customer portfolio upon any resignation by reaching out to customers, reemphasize on back up CRM, and team concept to minimise the impact of changes.
Assist to handles customer’s complaint referred by CRM, conduct investigation and provide complete and timely problem resolution.
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Attend joint sales with young vintage (less than 6 months) Personal Financial Consultants to maximize participation rate, closing ratio and sales target.
Organize sales activities and events to create awareness for Bancassurance campaigns.
Follow up on outstanding cases and ensure cases turn in force.
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Comprehensive and periodical measure and review of the key performance indicators to drive change, eliminate inefficiencies and swift adapt to constantly changing environment.
Apply business intelligence and tech-savvy tools to ensure the integrity and timeliness of the reports prepared for monitoring and driving the University’s wide results.
Compliance of Malaysian Tax and handle tax queries and audits from the tax authorities or tax consultants.
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