Monitor creditors ageing, and responsible for on-time processing and payment of all payment requests and prepare the payment proposal based on the payment cycle.
Review paid and unpaid invoices to clear up payment inquiries and verify voiding to maintain accurate records.
Ensure all open/overdue items are being attended to and resolved payment discrepancies and issues in a timely manner.
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Work proactive to accomplish assigned KPIs which included but not limited to; - On time delivery of order; Quotation Winning Rate; Customer Liability Management; Revenue growth of assigned account.
Generate and publish report on time.
Work with team member and other functional team to fulfill customer requirement.
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Act as the primary point of contact for the assigned key account, building strong customer relationships and maintaining high levels of customer satisfaction.
Support management in developing account growth strategies and lead commercial discussions for multi-site customer projects.
Coordinate with internal teams, including operations, finance, engineering, and logistics, to resolve customer issues and ensure timely and effective delivery of solutions.
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To drive in gaining other potential business from the new or existing customer outside of the core products.
To incorporate industry/sub-sector solutions, best practices and knowledge into selling process, and to develop an industry-specific sales plan (with guidance and input from Head of Sales North). · Implement global and regional account acquisition / development approaches and platforms.
Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled.
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To drive in gaining other potential business from the new or existing customer outside of the core products.
To incorporate industry/sub-sector solutions, best practices and knowledge into selling process, and to develop an industry-specific sales plan (with guidance and input from Head of Sales North).
Implement global and regional account acquisition / development approaches and platforms.
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Documentation and Correspondence: Assist with the filing and e-filing of expenses bills, purchases bills, claim forms, payment proof and other forms. Generate and process Purchase Order, Quotation, Invoice, Delivery Order, Official Receipts and Payment Vouchers. Check schedule for payment due and send payment proof to respective service provider Maintain accurate records and databases, ensuring data integrity and confidentiality. Create and maintain spreadsheets and presentations as required. Understand and identify the expenses with correct Expenses Type to prepare claim forms by compiling payment voucher, softcopy and hardcopy invoices and receipts. Send claim forms and payment proof to the claim person to ensure the amount is correct. Obtain invoices through various subscription portals for expenses record-keeping. Collaborate with the Company Accountant to address expenses queries and ensure accurate record-keeping. Support external provider assessment processes with necessary documentation.
Communication and Coordination: Foster effective communication within the team to facilitate smooth workflow and coordination. Handle inquiries and requests from internal and external parties promptly and professionally.
Problem Solving and Initiative: Proactively identify and address administrative challenges, proposing process improvements as needed. Take initiative to complete tasks and follow up on outstanding items.
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Manage customer RFQs by coordinating pricing inputs, cost analysis, and quotation preparation to deliver accurate and competitive proposals.
Work closely with the key customer to understand business needs, identify new opportunities, and support continuous improvement initiatives that enhance customer value.
Monitor account performance, track customer requirements, and proactively identify and mitigate risks to support long-term business growth.
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Enable sellers and partners with the tools, messaging, workflow understanding, and technical confidence needed to position Emerson Test & Measurement Group (NI) software effectively.
Serve as the regional voice of the customer and field, bringing market feedback and execution insights back to Software BU leadership.
Lead through influence in a highly matrixed global organization, establishing priorities, operating cadence, success metrics, and accountability.
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Develop and maintain comprehensive account plans, including stakeholder mapping, executive alignment, driven positioning, and growth initiatives.
Engage expertly in executive-level conversations (C-suite, VP, Director levels), articulating business value, transformation outcomes, and return on investment.
Adapt value propositions to different buying personas and industry challenges, demonstrating deep understanding of customer business drivers.
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