To resolves issues arising from actions or events involving administrative functions throughout the progress of a job from sale to billing of the customers.
To check and ensure that staff correctly keyed in and posting of invoices / e-invoices / consignment on daily basis.
To ensure that the acknowledgement copy of sales orders / receiving notes are duly returned by the customers. If the documents are not received, then to follow up with the customers.
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Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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Delivers sales, market share, profitability, distribution, trade return, collection, and service level targets across assigned accounts.
Manages trade investment and account profitability through effective commercial planning, negotiation, and resource optimization.
Oversees day-to-day account management and operational execution across fast-paced retail and multi-store environments, ensuring high execution standards.
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Track, monitor and forecast normal and promotional stocks required to ensure fulfilment of stock required while maintaining a healthy stock holding at retail level.
Maximise the effective coverage of accounts, as well as monitor the execution of promotion and competitor’s activities to achieve sales target and increase market share.
Spearhead the annual review and negotiation in Trading Terms Agreements with key customers
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