Food and Beverage Management
Operations Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Cost Control
Menu Planning
Quality Assurance
Assist in preparing detailed reports on the progress and results of marketing campaigns.
Assist in sales/promotion/briefing/ of new sales promotions/ campaign or product launches to the Operations Team and ensure effective and timely activities roll out and motivate participation from the outlets for promotions and campaigns results.
Actively follow through, track, monitor, and analyze all sales and promotions executions against sales objectives and evaluate ROI for marketing activities.
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Drive scalable growth across the distribution network through cost optimisation, system and technology enhancement, process improvement, and capacity utilisation, while maintaining required quality and service levels.
Collaborate closely with functional leaders across Store Operations, Finance, HR, IT, Commercial, Marketing, Business Units, and other corporate functions to ensure effective coordination and execution of business priorities.
Ensure effective governance, compliance, risk management, and internal controls across the distribution network.
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Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). Update SWIs and local SOP documentation. Participating in project activities as required
Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
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