Based on the reports and engagement with the Regional Manager, Branch Managers and Business Managers and their RH to work out an action plan and execute the plan to help the Branches and Region achieve the Credit Life ANP, Take up rate and Case Size target
To ensure regular scheduled Regional and branch visitation for engagement with SMEs and Branch Managers, Business Managers and Branch Credit Staff
To build and maintain strong relationship with the Regional Manager, Branch Managers, Business Managers, SMEs and Branch Credit Staff to ensure they avail their assistance and support to achieve Region’s Credit Life business line targets
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Experience in collecting user requirement, assess and translate into functional and technical requirement with proven record of successful solution implementation.
Excellent interpersonal skills especially in a cross-cultural situation and demonstrated ability to work effectively in a consultative and team environment.
Ability to perform the tasks assigned under pressure and short notice. Flexible and ready to work outside of normal office hours when required.
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Data Validation: Run routine validation checks by comparing report outputs against source data to identify inconsistencies and report abnormalities.
User Support: Provide first-level support for report inquiries, help business users understand dashboard content, and coordinate issue resolution with the Manager.
Documentation: Maintain up-to-date report documentation, user guides, and SOPs while documenting recurring issues and troubleshooting steps.
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To provide periodic reports to the Regional Manager, Branch Managers and Business Managers to monitor their performance of the Credit Life business lines
Based on the reports and engagement with the Regional Manager, Branch Managers and Business Managers and their RH to work out an action plan and execute the plan to help the Branches and Region achieve the Credit Life ANP, Take up rate and Case Size target
To ensure regular scheduled Regional and branch visitation for engagement with SMEs and Branch Managers, Business Managers and Branch Credit Staff
...