Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Responsible in preparation of quotation based on the single line drawing by customers/sales
Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team
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Build storyboards and structure engaging learning journeys, translating source material into curated, learner-centred content.
Use a content-development framework to create engaging, effective learning content across formats - courses, presentations, videos, one-pagers, hands-on activities, and assignments.
Design learning experiences that support a variety of modalities - self-paced online training, virtual classroom training, in-person classroom training, or a blend of these.
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Prepare advanced samples, materials, equipment and other required tools for laboratory tests or development.
Perform comprehensive technical tests, analyse based on formulas and project requirements; tasks that require technical judgement.
Review and/or complete appropriate forms and documentation regarding research and development processes, tasks, results and conclusions. Draw conclusions and receive direction when required.
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Organize and participate in customer engagement activities, industry exhibitions, technical seminars, training programs, product showcases, and co-creation workshops. Collaborate closely with Commercial, Marketing, and Business Development teams to promote SD Guthrie's product portfolio, identify new business opportunities, generate leads, and strengthen customer partnerships.
Prepare and maintain technical reports, product specifications, technical data sheets, application guides, and other relevant documentation. Ensure products comply with regulatory requirements and customer specifications within the assigned markets.
Work collaboratively with internal technical teams and cross-functional stakeholders, including Commercial, Marketing, Quality, and Refinery to ensure the successful development, validation, commercialization, and implementation of customer-focused solutions.
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Assumptions and inputs are reviewed and challenged by you to ensure they are robust, consistent and aligned with business goals, creating a sound basis for planning and decision-making.
You prepare, consolidate and deliver financial and management reporting – including weekly, monthly and quarterly reports – and ensure timely and accurate outputs in line with regional and Group requirements.
With relevant KPIs, dashboards and reporting materials, you provide clear visibility of business and financial performance and support management reviews with concise commentary on key variances and focus areas.
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Data Architecture & Analytics - Advanced skills in Excel and data visualization tools such as Power BI or Tableau to convert logistics data into actionable insights.
Systems Integration - Solid understanding of EDI protocols and API integrations between ERP systems and third-party logistics platforms.
Trade Compliance Technology - Working knowledge of global trade management tools and digitized customs filing systems to support export accuracy.
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