Serve customers as a primary contact for all business dealings, ensuring all customer concerns are being addressed including proposals, deliveries, repairs, quality, warranty claims, etc.
Educate customers on the quality, features and uses of our products through the full use of the company’s marketing materials
Collaborate with application engineers, customer service, and manufacturing to ensure customers’ needs are met
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Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
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Develop, implement, and continuously enhance sales forecasting methodologies to support commercial planning, budgeting, and business decision-making, while improving forecast accuracy through market intelligence and performance analysis.
Evaluate regional sales initiatives, incentive schemes, commercial proposals, and strategic projects to assess financial viability, commercial impact, and alignment with business priorities.
Ensure consistency and governance of sales planning frameworks, methodologies, and performance measurement standards across all regions.
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Analyze load factor performance and utilization trends to identify opportunities for capacity optimization and support commercial decision-making.
Support route planning and commercial evaluation for new sectors and network expansion opportunities, including exports from JHB, PEN, and other stations.
Develop, maintain, and enhance dashboards and reporting tools for monitoring and optimization of business performance, including but not limited to rejection rate, load factor, parcel profile, service performance and other operational KPIs.
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Analyze load factor performance and utilization trends to identify opportunities for capacity optimization and support commercial decision-making.
Support route planning and commercial evaluation for new sectors and network expansion opportunities, including exports from JHB, PEN, and other stations.
Develop, maintain, and enhance dashboards and reporting tools for monitoring and optimization of business performance, including but not limited to rejection rate, load factor, parcel profile, service performance and other operational KPIs.
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To review internal systems and processes for the development of automation and reporting solutions to support daily operational and commercial analysis, including tracking and reporting for SLA performance, rejection records, re-planned MAWBs, and other key operational metrics
Analyze load factor performance and utilization trends to identify opportunities for capacity optimization and support commercial decision-making
Support route planning and commercial evaluation for new sectors and network expansion opportunities, including exports from JHB, PEN, and other stations
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