Ensures that all medication related costs and revenue in own course of work are accounted for and accurately recovered where applicable
Assigns, overseas and reviews the work of subordinates in the same area of work. Ensures that all prescription, sales, supply, storage and distribution of medications, as well as their documentation, comply with legal requirements and relevant regulations established by the relevant authorities
Precepts and trains pre-registration pharmacists, pharmacy technicians and pharmacy/pharmaceutical students according to training plan and guidelines
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Work closely with the Store Manager to ensure optimal team performance.
Degree holder in Pharmacy with the Certificate of Registration and a valid Practising Certificate issued by the Pharmacy and Poisons Board of Hong Kong.
Substantial relevant work experience would be an advantage.
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Investigate product defects, non-conformances and deviations, determining root causes and implementing corrective and preventive actions (CAPA)
Ensure compliance with pharmaceutical regulations, Good Manufacturing Practice (GMP), Good Laboratory Practice (GLP) and other relevant regulatory frameworks
Conduct internal audits and facilitate external regulatory audits, preparing documentation and addressing findings to maintain certification standards
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Provide direct supervision to Pharmacist II, Dispensers, Administrative staff and Supportive staff. Ensure and maintain good discipline and also professional attitude of pharmacy staff.
Supervise dangerous drugs and medical gases management.
Develop and participate in clinical audit and departmental improvement projects.
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Ensure compliance with local laws and regulations pertaining to the dispensing of drugs and controlled drugs and the maintenance of required needs, to reduce risks of errors.
Clarify and resolve any prescription ambiguities with the prescribers.
Identify, assess and resolve any drug-related problems, advise doctors on suitable drugs that provide the best outcome for patients.
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Lead and oversee the daily operations of the retail pharmacy, ensuring efficient inventory replenishment, merchandising, housekeeping, cashiering activities, and delivery of excellent customer service.
Monitor and evaluate retail team performance, provide coaching and development opportunities, and implement training programs to enhance product knowledge, customer service, merchandising, and operational competencies.
Manage customer enquiries, feedback, and service recovery initiatives, while driving continuous improvement in customer experience and service quality standards.
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Provide safe and accurate medication dispensing and comprehensive medication education to patients and caregivers
Perform medication reviews and interventions to prevent and/or resolve drug-related problems with appropriate therapeutic recommendations to enable safe and cost-effective medication therapy
Assist in the supervision of pharmacy technicians/assistants in routine patient care activities in outpatient pharmacy
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