Someone who brings clarity and steadiness to a busy support environment works well in this role.
Day-to-day, you will: Mentor and coach Technical Support Engineers to provide customers with exceptional Help Desk support; including prioritising assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues
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Drafting of financial statements in accordance with Singapore Financial Reporting Standards and other related reports such as engagement letters, management letters, and propose any audit adjustment.
Prepare draft tax computations or review of estimated tax computation for audit purpose.
Compilation of financial statements in accordance with Singapore Financial Reporting Standards, including preparation of cash flows statements
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- Participate in audit planning meetings, as applicable.
- Participate in audit procedural tests with guidance from audit manager/ audit partner including walk-through test, sampling techniques, compliance test of internal controls (if applicable), substantive tests of accounts balances, analytical reviews & audit verification by physical inspection, such as physical count of year-end inventories.
- Participate in the preparation of audit working papers, completion of audit programmes.
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Fulfill general responsibilities, including maintaining clean and well-functioning working areas according to GMP, completing assigned duties, and upholding good housekeeping, hygiene, and safe work practices.
5 or above years working experience with equivalent technical certification in ITE/ Diploma in any related field.
People management experience and experience for preventive maintenance, troubleshooting, repairs, and maintenance of machines and equipment.
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Ensure adherence to established data governance policies and business rules, advocating for their importance among team members and business users
Guide and support business users through changes in data management processes, data policies, and/or business rules to ensure smooth transitions and minimal disruption
Request, approve and/or oversee data maintenance requests, ensuring they align with data policies and business rules
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Investigate incidents: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
Promote workplace safety: Encourage adherence to safety protocols and best practices among team members
Provide security back up: Step in to fulfill security officer responsibilities as required
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Team Leadership: Manage and mentor local service O&M team (e.g. technical account managers), fostering a culture of "Issue-to-Resolution" efficiency and continuous technical growth.
Public Cloud/Private Service Excellence: Oversee the customer service for Public/Private Cloud customers, lead the maintenance and lifecycle management of Huawei Cloud Stack (HCS), specifically manage ownership of the HCS Patching and Upgrade Process to eliminate vulnerabilities.
Issue-to-Resolution Ownership: Act as the ultimate escalation point for complex technical issues, ensuring the Standardized Incident Handling Process, coordinate with SRE team and R&D team to conduct and provide the root cause analysis (RCA).
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