Support business growth by planning and executing relevant sales, marketing, and customer engagement initiatives.
Develop and maintain strategic partnerships with key business stakeholders to create opportunities for customer acquisition, retention, and revenue growth.
Introduce digital solutions and services that improve convenience, accessibility, engagement, and overall customer experience.
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Authority to take decisions in accordance with AB Volvo’s Authorization rules for the respective role.
Carry out all kinds of customer appointments raise preliminary repair order in GDS, and record estimated time on planning sheet for short and long term work.
Obtain customer approval / agreement for work to be performed (signed Quotation) and inform estimated repair cost and delivery / pick up time.
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As the backbone of our front-line team, you will handle Facebook inbox replies, manage live-stream comments and assist with order processing to keep daily operations smooth.
Candidates should possess familiarity with Freight Transportation operations, including coordination with carriers and understanding of transit times and routing.
Relevant experience in logistics, shipping, or supply chain operations, preferably in a port or freight environment.
Strong communication skills in English and local languages, with the ability to work effectively with diverse stakeholders.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Position yourself for career growth by owning customer workflows and learning cross functional processes within a wholesaler environment.
Ready to make everyday service feel effortless? Working with us at SKYWORTH DEVELOPMENT MALAYSIA SDN BHD means supporting retailers and business partners across Malaysia with reliable home appliance supply and helpful customer care.
As our Customer Service Executive you will be the backbone that keeps orders moving, inquiries resolved, and teams aligned so customers get timely updates, accurate documentation, and a smooth experience.
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