Prepare and check shipping and customs documents such as Commercial Invoice, Packing List, Delivery Order, Bill of Lading, Air Waybill, Certificate of Origin, and other relevant documents.
Coordinate with freight forwarders and customs agents for import/export shipments and customs clearance.
Monitor shipment status and provide customers with updates on delivery, arrival, customs clearance, and any delays....
Identify common customer inquiries, feedback, and issues; compile reports and share insights with management for marketing and operational improvements
Maintain clear and consistent communication between team members and other departments
Ensure proper follow-up on customer cases and maintain good customer relationships...