TN Elevator & Equipment Services Hiring! Full Time Customer Service Assistant-Officer in Johor, Earn up to MYR 2,000 - Ricebowl

Location : Kempas, Johor Bahru.

Job Responsibilities

• Handle customer enquiries, orders, deliveries, and shipment arrangements.
• Coordinate and monitor local and overseas shipments from order confirmation until delivery.
• Liaise with local and international customers, suppliers, freight forwarders, shipping agents, transporters, and other logistics partners.
• Prepare and check shipping and customs documents such as Commercial Invoice, Packing List, Delivery Order, Bill of Lading, Air Waybill, Certificate of Origin, and other relevant documents.
• Coordinate with freight forwarders and customs agents for import/export shipments and customs clearance.
• Monitor shipment status and provide customers with updates on delivery, arrival, customs clearance, and any delays.
• Follow up closely with shipping lines, airlines, transporters, and logistics providers to ensure shipments are delivered on time.
• Handle shipment issues such as delays, missing documents, damaged goods, customs issues, and delivery discrepancies.
• Coordinate with the Warehouse team to ensure goods are properly prepared, packed, labelled, and ready for shipment.
• Ensure all shipment information and documents are accurate and submitted on time.
• Update order and shipment details in the company system and maintain proper records.
• Coordinate with Sales, Warehouse, Finance, Purchasing, and Operations teams to ensure smooth order fulfilment.
• Handle customer complaints and follow up on issues until proper resolution.
• Prepare basic shipment and delivery reports when required.
• Perform other logistics and customer service duties assigned by management.

Job Requirements

• Diploma/Degree in Logistics, Supply Chain, Business Administration, International Business, or related field.
• Experience in customer service, logistics, shipping, import/export, or freight forwarding is an advantage.
• Familiar with basic shipping, customs, and import/export documentation.
• Good command of English and Bahasa Malaysia.
• Proficient in Microsoft Office, especially Excel.
• 5.5 working days per week

Pay: From RM2,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• How much is your expected salary?

Experience:

• Customer Service Logistics: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person