The working location is at BLOCK 1-10, 1-12, 1-14 & 1-16, JALAN PAHAT G 15/G, PUSAT KOMERSIAL OTOMOBIL, SEK 15 40200 SHAH ALAM, SELANGOR DARUL EHSAN.
The interview will be conduct at BLOCK 1-10, 1-12, 1-14 & 1-16, JALAN PAHAT G 15/G, PUSAT KOMERSIAL OTOMOBIL, SEK 15 40200 SHAH ALAM, SELANGOR DARUL EHSAN.
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Comfortable working on weekends & Public Holidays.
Salary: Up to $2,500Working Hours: 9:30 AM – 6:00 PM (5.5 Working Days)Location: Serangoon Garden / East Coast / Great World (Rotation across 3 outlets, 2 days each)
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Responsibilities• Handle billing matters for Operating Theatre (OT) operations• Attend to queries and emails regarding hospital bills• Liaise with clinics and departments to confirm operations• Coordinate with the OT ferry team on patient transfers• Provide general reception and coordination support• Training will be provided, starting with billing duties
Requirements• Comfortable working in a fast-paced and high-pressure hospital environment• Able to work rotating shifts, including weekends• Good communication and coordination skills• Able to commit long-term preferred
Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
Register guests (check in) promptly following the registration, key handling, and message handling, and ensure that guests are provided with all the necessary information.
Verify and assign room status with the computer system and ensure that all rooms assigned to guests upon check-in are Vacant Ready
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Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
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Assists in the smooth and efficient running of the Front Office Department and maintain a high and consistent standard of service in line with the administration policies of the Front Office.
You will be part of the team that looks after our customers – both internal and external. This will involve assisting our guests for the duration of their stay with us, ensuring they have an outstanding experience in every aspect. Performing check in and check out as well as attending to all guest requests.
Helping, Greeting guest and assist the guest needed accordingly to hotel procedure.
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Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, At-Your-Service, Executive Lounge and Concierge
Front Desk Tasks - Start every stay right by swiftly checking guests in and out – take Passports, IDs, hand out room keys, and control and release safety deposit boxes; Handle cash and credit card transactions; Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay; Follow up/Action on Traces and room changes; Attending to pre-payments of future reservations
At-Your-Service - This role involves managing inbound and outbound guest communications across calls, emails, and chats with professionalism, ensuring accurate handling of wake-up calls, reservations, and guest requests while maintaining strict adherence to privacy, PCI, and security standards. It also requires the ability to log, dispatch, and follow up on guest issues until resolution. The position also entails monitoring call queues and service metrics, escalating priorities when necessary, staying updated on property events and news, and promoting upsell opportunities aligned with guest needs. Additionally, it emphasizes maintaining a clean workspace, reporting equipment or system issues promptly, and consistently applying brand etiquette and service recovery principles to deliver seamless guest experiences.
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Liaise with Housekeeping, Maintenance, Security, Finance, and other departments to ensure guest requests and operational requirements are fulfilled promptly.
Supervise, guide, and support front office staff and ensure adherence to SOPs, and promote continuous improvement in service quality.
Monitor room availability, oversee reservation accuracy, optimize room allocation, and maximize occupancy while minimizing booking discrepancies.
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Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
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